499ba Privacy Policy

1. Introduction

Welcome to 499ba. We are committed to protecting the privacy and personal data of every player who uses our online betting and casino platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This document applies to all users accessing 499ba services from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By accessing or using the 499ba platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, you must discontinue use of our services immediately. 499ba reserves the right to amend this policy at any time, and continued use of the platform constitutes acceptance of those changes.

2. Information We Collect

499ba collects personal information necessary to provide you with a secure, functional, and compliant betting and gaming experience. The categories of personal data we may collect include:

• Identity information: full name, date of birth, national identification details, and a scanned copy of a government-issued ID where required for account verification.
• Contact information: email address, mobile phone number (commonly used with bKash or Nagad), and mailing address.
• Financial information: transaction records, deposit and withdrawal history, payment method details (such as bKash wallet reference, Nagad account number, Rocket or Upay transaction IDs), and account balances.
• Technical information: IP address, browser type and version, device identifiers, operating system, time zone, and referring URLs collected automatically when you visit or use our platform.
• Usage data: pages visited, games played (including cricket betting markets, slots, live casino, and fish shooting games), betting history, session duration, and click-path data.
• Communications: records of any support requests, live chat transcripts, emails, or feedback submitted through our contact channels.

We only collect data that is necessary, relevant, and adequate for the stated purposes. We do not collect sensitive personal data such as biometric information, political opinions, or religious beliefs unless explicitly required by applicable law.

3. How We Use Your Information

499ba uses the personal data we collect for the following lawful purposes:

• Account management: to create, maintain, verify, and close your 499ba account, including identity verification and age confirmation (players must be 21 or older).
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, and to detect and prevent fraudulent transactions.
• Platform improvement: to analyse usage patterns, improve our betting products (cricket outright markets, BPL and T20 World Cup specials, slots, live casino), and personalise your experience.
• Legal compliance: to fulfil obligations under applicable regulations, respond to lawful requests from authorities, and maintain records required by law.
• Responsible gaming: to monitor player behaviour for signs of problematic gambling, enforce self-exclusion requests, and apply deposit or session limits where requested by the player.
• Customer support: to respond to your enquiries, resolve disputes, and communicate service updates, promotions, or important account notices.

4. Data Sharing and Disclosure

499ba does not sell your personal data to third parties. We may, however, share your information with carefully selected parties in the following limited circumstances:

• Service providers: trusted third-party processors who assist us in operating the platform, processing payments (bKash, Nagad, Rocket, Upay, Visa, Mastercard), providing customer support, or conducting fraud prevention. These providers are contractually obligated to keep your data confidential and use it only for the purpose of providing services to us.
• Game content providers: game studios and platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data necessary for the delivery of their games and verification of fair play. No personally identifiable financial data is shared with game providers.
• Legal and regulatory authorities: we may disclose your data where required to do so by law, court order, or regulatory directive, or where we believe disclosure is necessary to protect our legal rights, prevent fraud, or ensure the safety of our users.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity. We will notify you via email or prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection requirements. We do not allow our third-party service providers to use your personal data for their own purposes.

5. Cookies and Tracking Technologies

499ba uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about how you interact with our platform. Cookies are small text files placed on your device that allow us to recognise your browser and remember certain information about your session, preferences, and usage patterns.

We use both session cookies (which expire once you close your browser) and persistent cookies (which remain until they expire or you delete them). Most web browsers accept cookies automatically, but you can usually modify your browser settings to decline cookies. Please note that if you choose to decline cookies, certain features of 499ba may not function correctly.

6. Data Retention

499ba retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For active accounts, personal and transaction data is retained for the duration of the account relationship plus a minimum period of five (5) years following account closure, in compliance with applicable financial record-keeping obligations.

When personal data is no longer required, we will securely delete or anonymise it in accordance with our data destruction procedures. If deletion is not immediately possible (for example, because your data is stored in backup archives), we will securely store the data and isolate it from further processing until deletion is possible.

7. Your Rights and Choices

As a user of 499ba, you have certain rights with respect to your personal data. Subject to applicable law, these rights include:

• Right of access: you may request a copy of the personal data that 499ba holds about you, along with information about how it is being used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right of erasure: in certain circumstances, you may request the deletion of personal data that 499ba holds about you. We may decline such a request where retention is required by law or for legitimate business purposes.
• Right to restrict processing: you may request that we limit the processing of your personal data in certain circumstances, such as when you are contesting its accuracy or have objected to its use.
• Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe, typically within 30 days of receipt.

8. Data Security Measures

499ba implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for data in transit, firewalled servers with restricted access controls, regular security audits and vulnerability assessments, and secure hashing of passwords and sensitive identifiers.

Whilst we do everything reasonably within our power to protect your personal data, no method of electronic transmission or storage is 100% secure. We therefore cannot guarantee absolute security. If you suspect any unauthorised access to your 499ba account, please contact our support team immediately at [email protected].

9. Third-Party Links and Services

The 499ba platform may contain references to third-party content providers, game studios, and payment networks. This Privacy Policy applies solely to information collected by 499ba directly. We are not responsible for the privacy practices of any third parties, and we encourage you to review the privacy policies of any external service providers you interact with in connection with your use of 499ba.

10. Children's Privacy

499ba is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, any individual under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data from our records. Parents or guardians who believe their child may have provided personal data to 499ba are encouraged to contact us immediately at [email protected].

11. Changes to This Privacy Policy

499ba reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Where changes are material, we will provide more prominent notice, which may include an in-platform notification or an email to the address associated with your account.

Your continued use of the 499ba platform following the posting of any changes constitutes your acceptance of those changes. We therefore encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information. The date at the top of this page indicates when this policy was last revised.